Controlling Conflict with Words

Law enforcement officers often interact with people who don’t want to participate in polite conversation. It’s part of the job. Officers are trained to react to resistance and redirect it when it is encountered. Writers are quick to portray officers jumping to a physical confrontation, but while that makes for great entertainment, it’s not the appropriate response when the resistance is merely verbal. So what’s a cop to do? The easiest way to achieve voluntary compliance is often overlooked in novels, but the truth is, an officer’s most effective weapon is his or her mouth when it’s not loaded with attitude.

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The Decision-Making Process in Police Organizations

Decision-making in law enforcement is as dynamic as the profession and there is no single process that will work in all situations. The course of action undertaken by an officer involved in a critical incident must be made quickly, under pressure, and often in isolation.

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